Hours of Coverage: Up to 160 hours per month
Number of Agents: 2 dedicated call center handlers
Call Handling: Inbound and outbound calls, customer support, technical support, sales, and appointment scheduling
Sales Management: Instant replies to customers and order confirmation message to the client ASAP. (Client has to do only the delivering part)
Training: Advanced training on client’s products and services with ongoing refreshers
Consultation: Weekly consultation for ongoing strategy and feedback
Priority Support: Priority scheduling and handling of urgent issues
Tailored Services: Based on specific needs such as 24/7 support, multilingual support, specialized campaigns, etc.
Hours of Coverage: Customized to client’s requirements
Number of Agents: Adjusted based on client’s needs
Call Handling: Tailored to include specialized support and services as required
Reporting: Customized reporting frequency and detail level
Contracts: Offer discounts for long-term contracts (6 months, 1 year)
Scalability: Flexibility to scale the number of agents and hours based on client’s growing needs
Retainers: Monthly retainers to secure consistent quality and availability